Detailed Features

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Detailed Features

FeaturesOffice ManagementEnterprise ToolsNotes
Office ManagementOperational
Office ManagementOperationalAll in one native mobile app to book anywhere YESYESYESMeeting events and Office Booking Activities can be scheduled and booked via one mobile app. All in one!
Office ManagementOperationalBook and Edit the space on the "floor map" YESYESYESOn the floor map or list, you can find your friends' current status, book the best space matching your needs
Office ManagementOperationalResponsive "Web App"YESYESYESOur Web application is also available for employees who doesn't like to use mobile app for booking. It is also essential for "Booking-Admin" and "Editor" Roles
Office ManagementOperationalQR Code Mobile Booking & Check-In-OutYESYESYES Just use your mobile app and open the QR Code Reader to scan the Code on the space. (The QR code of the space can be printed from our web app) The app shows the available time for this desk, so you can make instant booking accordingly. By this same way, you can check&in and out for the booked space.
Office ManagementOperationalFuture and Instant Booking on Mobile AppYESYESYESMake future (later than tomorrow) period of bookings on mobile app as well as instant booking at the same working day. (In the limits of periods that specified in Department Settings)
Office ManagementOperationalSee the Density of the floor over the mapYESYESYESInstant Density of the floor on the map view helps you to collobarate safe
Office ManagementOperationalAdvanced search engine on map or list viewYESYESYESSearch the Office spaces, events, people on the map or list at any time
Office ManagementOperationalNotification via email after booking actionsYESYESYESGet notified via email after each activity (User feature)
Office ManagementOperationalNotification and reminders via Mobile App*YESYESYESGet notified via mobile app.
Office ManagementOperationalFilter a space with amenity (TV &VC etc) &Seating Type YESYESYESAdd as many as definitions in setting regarding the amenities, features, seating type of any desk or room that you might need to use during filtering or reporting.
Office ManagementOperationalSee the photo of the exact space and bookYESYESYESUpload introductory pics to filter via mobile or web to see clearly the place with related amenities or comfort
Office ManagementOperationalView of profile photo&avatar (optional)YESYESYESYou can add your profile photo to see also others on the map with their photos. (optional)
Office ManagementOperational"Follow Your Friends" to collaborate at the officeYESYESYESFollow your friends who might encourage you to visit the office at the same day they planned. By this feature, you can easily see your friends' plans at your home page
Office ManagementEase of Management
Office ManagementEase of ManagementManaging with "Departments"YESYESYESCreate departments under Company with team members related and set the limits and rules of the department with dedicated spaces and services to the department.
Office ManagementEase of ManagementAssign a "Department Manager"YESYESYESDepartment head can specify the working type, days and authrization levels as needed.
Office ManagementEase of Management"Density Management" of DepartmentsYESYESYESSet Denisty level of each department by number of users or percentage. System automatically limits by number of people or percantage. Early Birds takes the priority.
Office ManagementEase of Management"Dedicated Spaces" to DepartmentsYESYESYESAny space can be assigned to a specific department's use while anytime any other department members may still book these assigned places if it is allowed to
Office ManagementEase of Management"Approval of Department Manager"YESYESYESwhen you add dedicated spaces and made some rules to the employees, you can also allow them to ask for approval to exceed the limits in some periods. Accordingly, they may ask for the approval of manager and manager gets related notifcaiton to give the approval. Till the approval from the manager, space remains pending for approval and closed to others for booking.
Office ManagementEase of ManagementSpecify the "working type" of employeesYESYESYES"Office Only", "Home Only", "Hybrid", "Not Working" types helps to set the limits for each individual
Office ManagementEase of ManagementSchedule "working day- limits" of any employeeYESYESYESSet the for working status first and set the limits.System only accept the requests based on any space according to these settings or sends request of approval to the manager of the department
Office ManagementEase of ManagementDefine the "farthest bookable period" for a departmentYESYESYES1 day, 2 days, 3 days or a Week, 2 weeks or 3 weeks ahead booking periods are available to limit the employees
Office ManagementEase of ManagementSet the max # extension request and periodsYESYESYESAdmin may set the limits of requests for each event and also the period of these extensions are optional
Office ManagementEase of ManagementRelease abandoned bookings (Recapture)YESYESYESRemove "no-show up" events and allow others to book the place. Thus, get safe from ghost bookings. (means no chec-in to the booked place within the max check-in period of time)
Office ManagementEase of ManagementFixed Desking to "office only" working type of employeesYESYESYESAssign fixed desks to one apecific employee only
Office ManagementEase of ManagementHot desking for "hybrid" working type of employeesYESYESYESAssign some desks only for "on the day of use" and instant booking
Office ManagementEase of ManagementDesk hoteling for hybrid working type of employeesYESYESYESSpecify some desks that available for scheduled long period bookings. This may be limited according to the working type and limits of employee
Office ManagementEase of ManagementCreate "Booking Related Questions"YESYESYESLike I need pick up, I am vaccinated. I feel sick, I feel good, I need pick up, I need lunch, etc. You can extract the task list of results instantly and these questions appears during the booking procedure for every individual. There is no limit about the qty of these questions
Office ManagementEase of ManagementDownload "Answers of the Booking Related Questions" YESYESYESAny daily service that being given to the employees may created as a"request question along with a desk booking; like I need pick-up, I need lunch, etc. These requests may be listed and downloaded by assigned staff.
Office ManagementEase of Management"Booking Editor" can book for others!NOYESNOThe "Booking Editor" role is created for assitants of high level managers or administrative managers to organize a meeting event or any office activity (book a desk, car park etc) for anybody in the team. It also allows to this role to observe any schedule of employee on the system
Office ManagementEase of ManagementIncrease the utilization with "Unisex Space"*NOYESNOUnisex Spaces can be created as seating and meeting space at the same time. You can set a room as "Unisex Space". Thus, when it is prefered to use as a desk space, meeting option disappears on the map and inventory list. Vice-versa when it is chosen as meeting room. So, you can optimize the use of your working space. Bookign Editor may always ask to the seating employees to change the use of space for any instant need of space. This feature can be used incase office and meeting management products are both purchased
Office ManagementFlexibility
Office ManagementFlexibilityAdd Unlimited Buildings with no extra chargeYESYESYESCreate as many as you need under one country and company without any extra charge. We quote based on number of users
Office ManagementFlexibilityUnlimited "Employees"YESYESYES"Employees" and "admins" are unlimited to add
Office ManagementFlexibilityUnlimited "Floor Maps"YESYESYESUpload maps to the floors, rooms in jpeg or png or swg
Office ManagementFlexibilityAdd Unlimited Seating spacesYESYESYESUpload desks and rooms in the floors, with their photos, as many as you need
Office ManagementFlexibilityAdd ass many as Kitchen, Maintanance, Cleaning ServicesYESYESYESService Units can be created as many as needed. Related rules and autonom actions can be set via related add-on products seperately
Office ManagementFlexibilityCreate Unlimited Departments and its own rulesYESYESYESCreate Departments that has their own limitations and rules under management of " Department Manager" (1 department limited for "Meeting Activity Tools"
Office ManagementSchedule and Protect
Office ManagementSchedule and ProtectSchedule the working hours and days of the Company YESYESYESDefining the working days and hours of whole company
Office ManagementSchedule and ProtectSchedule the working hours&days of each Department YESYESYESDefining the working days and hours of your department only
Office ManagementSchedule and ProtectSchedule the "open" days and hours of any shareable SpaceYESYESYESSet the values for working days and hours. System accept the requests based on any space according to these settings
Office ManagementSchedule and ProtectSet the distance between spaces by "Space Activity Status" YESYESYESActive and passive desks can be set easily by using the "space activity status" feature to set your distance limits between each space. You can easily change, add and remove any space
Office ManagementSchedule and ProtectSpecific Authorization and Utilization right over any spaceNOYESNOAssigned employees may be authrized only to ask for booking requests to specific spaces while only some assigned employees may approve these requests. Advanced Authorization levels are applicable for any type of shareable space
Office ManagementData and Analytics
Office ManagementData and AnalyticsGeneral OverviewYESYESYESYou can see floor based (past, now and future) density, utilization with numbers and overview on the floor map!. Also, you may see the density chart for the selected day at a glance!
Office ManagementData and AnalyticsEmployee based Utilization ChartYESYESYESEmployee based utulization is available after selecting the Building that employee(s) works. Here you will see the full bookings of the employees at the selected space and within the time period. It is shown in bar chart per person by "done" events (booked and checked in events) "planned" ( future events) "not done" (booked but not checked-in events)
Office ManagementData and AnalyticsDepartment Based Utilization ChartYESYESYESDepartment based utulization is available after selecting the Building that department works. Here you will see the full bookings of the departments at the selected space and within the time period. It is shown in bar chart per department by "done" events (booked and checked in events) "planned" ( future events) "not done" (booked but not checked-in events)
Office ManagementData and AnalyticsGeneral Statistics of Capacity and UtulizationYESYESYESTotal capacity versus utulization (in minutes) of spaces in percentage within the selected time period and for the selected places is available as pie chart. You can also see the total # of desks variation according to their "allocation type: hot, fixed, hotel". Total bookings with done and undone figures are also available as a pie chart
Office ManagementData and AnalyticsSpace Based Utilization ChartYESYESYESHere you will see the utulization and results of events as done,planned or undone within the time period for the space you have selected to see. You can select any space and see the status as bar chart with qty and percentage of events. When you select the building as the main space, the report shows you the results by comparing the floors. In case you select the floor, it shows you the utilization perferences within the desks at the selected floor and time period
Office ManagementData and AnalyticsSpace recapture (Re-Use of Ghost Bookings) chartYESYESYESRecaptured and non-recaptured minutes of any abondoned (booked but not checked in within the allowed check in time) space is shown here within the selected time period with figures of total minutes recaptured and missed.
Office ManagementData and Analytics"Favourite Spaces" ChartYESYESYESSpace based Report gives the behaviour of users at any floor within the time range selected. Favourite spaces are obviously visible at the bar chart
Office ManagementData and AnalyticsPeak Hours*YESYESYESSelect the time based report chart and select the floor within the date range you need to see. Than select the hourly time range. Thus, you will see the report of peak hours for the selected space, floor or building
Office ManagementData and AnalyticsCustom Report (Download the raw data)YESYESYESSelect "Employee Based Utilization" and select the range of date, time with location options. Accordingly you can see the chart per person. You can also download the excell chart for this selected preferances with more details. Thus, you can create your own reports
Office ManagementData and AnalyticsSpace Utilization Performance score*N/AYESN/AThe reports shows you the max capacity of the space vs avarage real utilization. The rate below %47 shows low benefit and it may alert a space matching problem out of your assets. In case the score is between >47%<60% your score is named "Avarage". When it is over 60%, call it "almost perfect". Hit the 80% get the maximum benefit out of your valuable assets. You "Nailed it!"
Office ManagementData and Analytics"RoI" of Hybrid Working*NOYESNOThe report allows you to see the analyse of firs month capacity usage, 2nd month and further with using the figures of total capacity usage. The data of costs per sqm also allows you to get reliable figures out of your investment
Office ManagementPlatform and Integration
Office ManagementPlatform and IntegrationLDAP SupportNOYESNOLDAP open source protochol integration is ready. Please contact for more details
Office ManagementPlatform and IntegrationActive Directory SupportNOYESNOActive Directory is available to make your life easy.
Office ManagementPlatform and IntegrationSSO (Single Sign On) Google, Office 365NOYESNOSingle Sign On is and option to sign up!
Office ManagementPlatform and Integration"Power BI" IntegrationNOYESNOIntegrate your Microsoft BI tool with our raw data to create advanced reports of utilization and behaviour.
Office ManagementSecurity
Office ManagementSecurityAdvanced Security LayersYESYESYESISO 27001 Certificate and also many global customers are giving high level and periodic audits.
Office ManagementSecuritySecure Data ManagementYESYESYESThanks to our highly secure and scalable infrstructure
Office ManagementSecurityDisaster RecoveryYESYESYESAll data is secure with substititue server infrastructure
Office ManagementSecurity"On Premises" Server SupportNOYESNOavailable for enterprise projects with over 100 user customers. Please contact us for details and needs of your project
Office ManagementSecurityCustom Password Security PolicyNOYESNOCorporates can create their password characters
Office ManagementSecurity2FA (2 factor authentication)NOYESNO2 Factor Authentication
Office ManagementSupport
Office ManagementSupportUnlimited Email SupportYESYESYESYou can reach our team easily via email or simply filling the contact form
Office ManagementSupportInstant Chat SupportYESYESYESUse our web based help bot which also leads to online chat within the working hours
Office ManagementSupport On Demand Live SupportNOYESNOExclusive support based on contract and SLA conditions
Meeting ManagementOperational
Meeting ManagementOperationalAll in one native mobile app to book anywhere YESYESYESMeeting events and Office Booking Activities can be scheduled and booked via one mobile app. All in one!
Meeting ManagementOperationalBook and Edit the space on the "floor map" YESYESYESOn the floor map or list, you can find your friends' current status, book the best space matching your needs
Meeting ManagementOperationalResponsive "Web App"YESYESYESOur Web application is also available for employees who doesn't like to use mobile app for booking. It is also essential for "Booking-Admin" and "Editor" Roles
Meeting ManagementOperationalQR Code Mobile Booking & Check-In-OutYESYESYES Just use your mobile app and open the QR Code Reader to scan the Code on the space. (The QR code of the space can be printed from our web app) The app shows the available time for this desk, so you can make instant booking accordingly. By this same way, you can check&in and out for the booked space.
Meeting ManagementOperationalFuture and Instant Booking on Mobile AppYESYESYESMake future (later than tomorrow) period of bookings on mobile app as well as instant booking at the same working day. (In the limits of periods that specified in Department Settings)
Meeting ManagementOperationalSee the Density of the floor over the mapYESYESYESInstant Density of the floor on the map view helps you to collobarate safe
Meeting ManagementOperationalAdvanced search engine on map or list viewYESYESYESSearch the Office spaces, events, people on the map or list at any time
Meeting ManagementOperationalNotification via email after booking actionsYESYESYESGet notified via email after each activity (User feature)
Meeting ManagementOperationalNotification and reminders via Mobile App*YESYESYESGet notified via mobile app.
Meeting ManagementOperationalFilter a space with amenity (TV &VC etc) &Seating Type YESYESYESAdd as many as definitions in setting regarding the amenities, features, seating type of any desk or room that you might need to use during filtering or reporting.
Meeting ManagementOperationalSee the photo of the exact space and bookYESYESYESUpload introductory pics to filter via mobile or web to see clearly the place with related amenities or comfort
Meeting ManagementOperationalView of profile photo&avatar (optional)YESYESYESYou can add your profile photo to see also others on the map with their photos. (optional)
Meeting ManagementEase of Management
Meeting ManagementEase of ManagementAdd Zoom, Teams, Office 365 VC LinksYESYESYESAdd Video Conferance Links to the invitation. Seamless hybrid meetings at the office and at home
Meeting ManagementEase of ManagementNotification and emails to Organizer and InviteesYESYESYESA serial emails and notifications are set to make the organizer aware of participating visitors,received and in progress catering request, Approval or deny of invitation.
Meeting ManagementEase of ManagementGet ICS File to shedule yourself*YESYESYESParticipants and host gets ICS file to schedule on their company calendar
Meeting ManagementEase of ManagementAdvanced visitor invitation email and Visit Form*YESYESYESAdd your company name, address and google map. Your visitor gets fancy emails with direction and address of your company with an ICS file in order to add their calendar as well
Meeting ManagementEase of ManagementVisitor List and records for receptionist*YESYESYESReceptionist may view the invited people and their status (in case they fill the form) with records. She/He can make the needed pass or visitor cards ready in advance. Records of visitors can be extracted anytime for any period
Meeting ManagementEase of ManagementIntegrate with Company Calendars (MS Exchange,Google, etc)YESYESYESSynch your company calendar with Bookreen's. This is and enterprise features. Ask details to customer success team of Bookreen.
Meeting ManagementEase of ManagementRelease abandoned meetings (Recapture)YESYESYESRemove "no-show up" events and allow others to book the place. Thus, get safe from ghost bookings. (means no check-in to the booked place within the max check-in period of time)
Meeting ManagementEase of ManagementSet the max # extension request and periodsYESYESYESAdmin may set the limits of requests for each event and also the period of these extensions are optional
Meeting ManagementEase of ManagementSet the limits of min and max participant capacityYESYESYESYou can set the capacity allowances of a space in accordance with your capacity usage policy. You can ensure of capacity usage of the rooms and secure the teams
Meeting ManagementEase of ManagementSet the max meeting period of each event*YESYESYESYou can set a maximum meeting time period or leave it passive for unlimited options. This is a setting for general meeting spaces
Meeting ManagementEase of ManagementDefine the Shape of the table in the roomYESYESYESAdd Table Shape from the icon library of Bookreen in order to be used in filtering the needed space
Meeting ManagementEase of ManagementDefine the Room Amenities YESYESYESTV,AC, VC Tools, PC etc tools can be added to the features of room in order to easy filtering
Meeting ManagementEase of ManagementDefine the Custom Caterings of a KitchenYESYESYESAdd Catering items to the related kitchen which serves to the room
Meeting ManagementEase of ManagementAdd One Related Kitchen to all roomsYESYESYESAdd one kitchen serving to all rooms.You can increase the number of kitchens and linked rooms by purchasing the add-on Called "Catering and Kitchen Order Management"
Meeting ManagementEase of ManagementDesign "Invitation Form with Security Questions"*NOYESNOCustomer may define the questions of invitation form to be filled before the visitor arrives. The filled form is saved and ready to download anytime
Meeting ManagementEase of Management"Booking Editor" can book for others!NOYESNOThe "Booking Editor" role is created for assitants of high level managers or administrative managers to organize a meeting event or any office activity (book a desk, car park etc) for anybody in the team. It also allows to this role to observe any schedule of employee on the system
Meeting ManagementEase of ManagementIncrease the utilization with "Unisex Space"*NOYESNOUnisex Spaces can be created as seating and meeting space at the same time. You can set a room as "Unisex Space". Thus, when it is prefered to use as a desk space, meeting option disappears on the map and inventory list. Vice-versa when it is chosen as meeting room. So, you can optimize the use of your working space. Bookign Editor may always ask to the seating employees to change the use of space for any instant need of space. This feature can be used incase office and meeting management products are both purchased
Meeting ManagementFlexibility
Meeting ManagementFlexibilityAdd Unlimited Buildings with no extra chargeYESYESYESCreate as many as you need under one country and company without any extra charge. We quote based on number of users
Meeting ManagementFlexibilityUnlimited "Employees"YESYESYES"Employees" and "admins" are unlimited to add
Meeting ManagementFlexibilityUnlimited "Floor Maps"YESYESYESUpload maps to the floors, rooms in jpeg or png or swg
Meeting ManagementFlexibilityAdd Unlimited Meeting SpacesYESYESYESUpload desks and rooms in the floors, with their photos, as many as you need
Meeting ManagementFlexibilityAdd ass many as Kitchen, Maintanance, Cleaning ServicesYESYESYESService Units can be created as many as needed. Related rules and autonom actions can be set via related add-on products seperately
Meeting ManagementSchedule and Protect
Meeting ManagementSchedule and ProtectSchedule the working hours and days of the Company YESYESYESDefining the working days and hours of whole company
Meeting ManagementSchedule and ProtectSchedule the working hours&days of one Department YESYESYESDefining the working days and hours of one department only. For more departments, purchase "office management"
Meeting ManagementSchedule and ProtectSchedule the "open" days and hours of any shareable SpaceYESYESYESSet the values for working days and hours. System accept the requests based on any space according to these settings
Meeting ManagementSchedule and ProtectSet the distance between spaces by "Space Activity Status" YESYESYESActive and passive desks can be set easily by using the "space activity status" feature to set your distance limits between each space. You can easily change, add and remove any space
Meeting ManagementSchedule and ProtectSpecific Authorization and Utilization right over any spaceNOYESNOAssigned employees may be authrized only to ask for booking requests to specific spaces while only some assigned employees may approve these requests. Advanced Authorization levels are applicable for any type of shareable space
Meeting ManagementData and Analytics
Meeting ManagementData and AnalyticsGeneral OverviewYESYESYESYou can see floor based (past, now and future) density, utilization with numbers and overview on the floor map!. Also, you may see the density chart for the selected day at a glance!
Meeting ManagementData and AnalyticsEmployee based Utilization ChartYESYESYESEmployee based utulization is available after selecting the Building that employee(s) works. Here you will see the full bookings of the employees at the selected space and within the time period. It is shown in bar chart per person by "done" events (booked and checked in events) "planned" ( future events) "not done" (booked but not checked-in events)
Meeting ManagementData and AnalyticsDepartment Based Utilization ChartYESYESYESDepartment based utulization is available after selecting the Building that department works. Here you will see the full bookings of the departments at the selected space and within the time period. It is shown in bar chart per department by "done" events (booked and checked in events) "planned" ( future events) "not done" (booked but not checked-in events)
Meeting ManagementData and AnalyticsGeneral Statistics of Capacity and UtulizationYESYESYESTotal capacity versus utulization (in minutes) of spaces in percentage within the selected time period and for the selected places is available as pie chart. You can also see the total # of desks variation according to their "allocation type: hot, fixed, hotel". Total bookings with done and undone figures are also available as a pie chart
Meeting ManagementData and AnalyticsSpace Based Utilization ChartYESYESYESHere you will see the utulization and results of events as done,planned or undone within the time period for the space you have selected to see. You can select any space and see the status as bar chart with qty and percentage of events. When you select the building as the main space, the report shows you the results by comparing the floors. In case you select the floor, it shows you the utilization perferences within the desks at the selected floor and time period
Meeting ManagementData and AnalyticsSpace recapture (Re-Use of Ghost Bookings) chartYESYESYESRecaptured and non-recaptured minutes of any abondoned (booked but not checked in within the allowed check in time) space is shown here within the selected time period with figures of total minutes recaptured and missed.
Meeting ManagementData and Analytics"Favourite Spaces" ChartYESYESYESSpace based Report gives the behaviour of users at any floor within the time range selected. Favourite spaces are obviously visible at the bar chart
Meeting ManagementData and AnalyticsPeak Hours*YESYESYESSelect the time based report chart and select the floor within the date range you need to see. Than select the hourly time range. Thus, you will see the report of peak hours for the selected space, floor or building
Meeting ManagementData and AnalyticsCustom Report (Download the raw data)YESYESYESSelect "Employee Based Utilization" and select the range of date, time with location options. Accordingly you can see the chart per person. You can also download the excell chart for this selected preferances with more details. Thus, you can create your own reports
Meeting ManagementData and AnalyticsSpace Utilization Performance score*N/AYESN/AThe reports shows you the max capacity of the space vs avarage real utilization. The rate below %47 shows low benefit and it may alert a space matching problem out of your assets. In case the score is between >47%<60% your score is named "Avarage". When it is over 60%, call it "almost perfect". Hit the 80% get the maximum benefit out of your valuable assets. You "Nailed it!"
Meeting ManagementData and Analytics"RoI" of Hybrid Working*NOYESNOThe report allows you to see the analyse of firs month capacity usage, 2nd month and further with using the figures of total capacity usage. The data of costs per sqm also allows you to get reliable figures out of your investment
Meeting ManagementPlatform and Integration
Meeting ManagementPlatform and IntegrationLDAP SupportNOYESNOLDAP open source protochol integration is ready. Please contact for more details
Meeting ManagementPlatform and IntegrationActive Directory SupportNOYESNOActive Directory is available to make your life easy.
Meeting ManagementPlatform and IntegrationSSO (Single Sign On) Google, Office 365NOYESNOSingle Sign On is and option to sign up!
Meeting ManagementPlatform and Integration"Power BI" IntegrationNOYESNOIntegrate your Microsoft BI tool with our raw data to create advanced reports of utilization and behaviour.
Meeting ManagementSecurity
Meeting ManagementSecurityAdvanced Security LayersYESYESYESISO 27001 Certificate and also many global customers are giving high level and periodic audits.
Meeting ManagementSecuritySecure Data ManagementYESYESYESThanks to our highly secure and scalable infrstructure
Meeting ManagementSecurityDisaster RecoveryYESYESYESAll data is secure with substititue server infrastructure
Meeting ManagementSecurity"On Premises" Server SupportNOYESNOavailable for enterprise projects with over 100 user customers. Please contact us for details and needs of your project
Meeting ManagementSecurityCustom Password Security PolicyNOYESNOCorporates can create their password characters
Meeting ManagementSecurity2FA (2 factor authentication)NOYESNO2 Factor Authentication
Meeting ManagementSupport
Meeting ManagementSupportUnlimited Email SupportYESYESYESYou can reach our team easily via email or simply filling the contact form
Meeting ManagementSupportInstant Chat SupportYESYESYESUse our web based help bot which also leads to online chat within the working hours
Meeting ManagementSupport On Demand Live SupportNOYESNOExclusive support based on contract and SLA conditions
(*) Under development or in road map

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